Your information

Privacy & enquiries.

Lush in Paradise uses the information you provide to review your request, respond, and coordinate the services you ask about.

What the enquiry form collects

Your name, contact details, service choice, property area, timing, and message. We also keep limited source information, such as the referring site and campaign identifiers, to understand where enquiries come from. Please do not send identity documents, card details, passwords, or property access codes through this form.

Who handles your request

Mary and the Lush team handle service enquiries. OneCompass supports the website and lead operations. Relevant information may be shared with an assigned team member to respond or deliver the work you request. An introduction to an outside property contact or service provider is confirmed with you first.

Storage and notifications

Website enquiries are stored using Cloudflare infrastructure. Where email notifications are enabled, Resend processes the details needed to notify our team. These providers may process information outside Costa Rica. Access is limited to people supporting your enquiry and the service.

Website analytics

Google Analytics helps us understand page visits and contact actions. Names, messages, email addresses, and phone numbers from the enquiry form are not sent as analytics event parameters. Campaign and click identifiers may be retained with your enquiry for source measurement.

Your choices

You can request access, correction, or deletion of your enquiry information by emailing [email protected]. We keep information for handling enquiries, service delivery, and applicable recordkeeping needs; it is not added to a marketing list by submitting this form.

WhatsApp, Instagram, Entroterra, and OpenCasa are separate destinations with their own services and data handling. You choose whether to use those links.